Basic Information

Ref number

Req_00080038

Primary Location

Home Office - Costa Rica

Description and Requirements



As a Project Manager, you will be responsible for the day-to-day management of one or more complex programs. You may also manage project coordinator(s) assisting with projects. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional teams will be key to maintain and improve customer satisfaction, revenue and margin.

 

Key Responsibilities

  • Be able to recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams. 

  • Be aware of, and actively seek out opportunities for increasing program revenue. 

  • Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations. 

  • Collaborate with our Sales team to ensure Customer Retention and Growth. 

  • While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost saving measures. 

  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows. 

  • Own and maintain project financials, including revenue recognition, revenue forecasting and billings. 

  • Optimization through Automation - providing innovative technical solutions to improve process workflows.

 

Requirements:

  • 3 to 4 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain. 

  • Experience in project finances, including budgeting, GM, P&L. 

  • Technical PM skills with scripting experience, an advantage.

  • Experience in crowd or data collection projects involving text, speech, image or video, an advantage. 

  • Top-class communication skills, both written and verbal. 

  • Strong customer service, negotiation and problem-solving skills. 

  • Strong interpersonal and leadership skills. 

  • Ability to function productively and proactively in a fast-moving environment. 

  • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.



Additional Job Description


TELUS International is looking for a Project Manager in Costa Rica! The position is fully remote