Basic Information

Ref number

Req_00063978

Primary Location

Cork-Campus One

Description and Requirements

Position overview

Identity Operations Specialist - Part time role


This is a great opportunity to join a new account as an Identity Operations Specialist to support our client’s platform Integrity team. You’ll work with the client’s team to provide high-quality support email based to users around the world.


Responsibilities

  • Provide customer-centric support to user enquiries around account level issues on an ongoing basis using client’s CRM systems.

  •  Conduct objective, fair, thorough, unbiased, and timely investigations into account issues.

  •  Review and gather evidence to support the decisions and actions you take.

  •  Construct empathic responses to users facing highly sensitive issues with their accounts.

  • Identify, escalate and help drive solutions for new issues, trends and potential bugs.

  •  Identify areas to improve overall processes to enhance user experience and promote user safety.

Requirements:

  • Fluency in English 

  • High attention to detail and nuance

  • Strong communication skills, specifically, the ability to defend decisions and provide context in thought process

  • Ability to work independently with minimum supervision

  • Self-Starter Takes initiative to identify opportunities to improve or build on processes and work products. Results oriented.

  • Ability to identify patterns in behavior that can be leveraged for improved decision making

  • Strong organizational and time management skills to deal with shifting priorities and high volumes of work

  • Familiarity with Google Suite of products — Gmail, Google Docs, and Google Sheets

  • Experience providing support for user account level issues is an asset



Required Language(s)
English