Basic Information

Ref number


Primary Location

Torre Pradera

Description and Requirements

Additional Job Description

Your role:

As an active member of the TELUS International, you will be in the heart of major TELUS transformation program supporting it as a Scrum Master

TELUS is looking for a qualified professional to fill a Scrum Master position in our Digital Solutions team. The SCM will be responsible for measuring and improving delivery metrics (velocity, quality and etc.) This professional will also be responsible to manage resourcing, risk, issues in terms of scope, finance, timelines, and performance KPIs.

This person is a servant leader responsible also for guiding the team to Agile practices to delight customers, the SCM should also guide the team on self-organizing to fill the intentional gaps left in the Agile/Scrum frameworks. This professional is responsible for removing impediments that limit the project’s progress.

The Scrum Master looking to hire should be a team player that embraces TELUS values. The professional will be accountable for the deliverables assigned during the different projects and should adapt to changes in time, scope, schedule, status updates, communicate issues, and identify and report risks.


  • Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.

  • Training, mentoring and supporting scrum teams to follow agile values, principles, and practices.

  • Determining and managing tasks, issues, risks, and action items.

  • Scheduling and facilitating scrum events, meetings, and decision-making processes.

  • Monitoring progress and performance and helping teams to make improvements.

  • Planning and organizing demos and product/system testing.

  • Ensuring the proper use of collaborative processes and removing impediments for the scrum team.

  • Tracking project processes, deliverables, and financials.

  • Preparing and presenting status reports to stakeholders.

Required Skills: 

  • Bachelor's degree in computer science, information technology, or a relevant field preferred.

  • Certified scrum master, SAFe preferred.

  • 3+ years of experience as a scrum master or in a similar role.

  • Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions.

  • Leadership and management experience.

  • Excellent people and project management skills.

  • Strong communication and presentation skills.

  • Strong analytical and problem-solving skills.

Desirable Skills in:

  • Prior experience as a Software Developer / Project Manager

  • Curiosity to dig several layers deep into technical solutions with an eye toward continuous improvement

  • Experience with Databases: Oracle preferably 

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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