Basic Information

Ref number

Req_00064468

Primary Location

Home Office - Mexico

Description and Requirements

The Integration Specialist, Professional Services, works with TELUS International, QA, and professional services team members to achieve “strategic integrations” with third-party products. These third-party products may include CRM systems, AI platforms, Workforce Optimization platforms, and Digital Marketing Platforms. 


We are looking for domain experts, who are familiar with best practices in contact center environments, and are familiar with development tools for achieving modern integrations and workflows.


Responsibilities 

  • Do core research and discovery of target integration platforms – ascertaining scope of work and level of difficulty for achieving integration into the Thrio platform.

  • Prepare FRS (functional requirement specifications) for target integration projects.

  • Work with development and professional services team members in an agile development environment.

  • Assist with the writing of use cases and test cases 

  • Core Development for integrations with CRM, WFO, AI, and Marketing platforms.


Requirements 

  • 5+ years of software development experience in the domain of telephony, omnichannel, contact center.

  • Competency in Java, JavaScript, Angular 12, Spring

  • Proven track record of integration between communications platforms

  • Familiarity with real time transaction environments

  • Understanding of security aspects of development
    (PCI, HITRUST, HIPAA, GDPR)

  • Team player, good communication skills and follow-up


Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description


As an active member of TELUS International, you will be in the heart of major TELUS transformation program supporting it as a Java Developer.