Basic Information

Primary Location

Cork-Campus One

Description and Requirements

About TELUS International

This is a unique opportunity to join TELUS International Ireland and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.

You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about TELUS International.

Position Overview

As part of this role you will be responsible for providing outstanding support to our clients customers via chat and email only.

You will be responsible for helping our clients’ customers with any day-to-day related queries. You will play a key role in sustaining and developing their customer base as well as maintaining the high quality customer service levels they offer their clients. You will troubleshoot quickly and efficiently, providing responses to the highest standards of professional customer service.

Salary: 23K

Start Date: 7th December


Competencies and Responsibilities

● Customer Support - You are an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via email and chat. Always aiming to deliver outstanding support to our client's customers and going above and beyond in your day to day duties.

●  Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. 

● Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward.  

●  Communication  - You will be able to communicate effectively and efficiently with all the customers and colleagues. 

Requirements:

● Strong communication skills in English

● Previous customer support experience is an advantage

● Comfortable working with computers (email and chat support),  working with multiple systems and able to learn and adapt to new ones

● Basic computer and internet navigation skills

● Strong customer focus

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values

  • We embrace change and initiate opportunity 
  • We have a passion for growth 
  • We believe in spirited teamwork 
  • We have the courage to innovate


At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.