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Trust and Safety Specialist (with Italian language)

Basic Information

Primary Location

Cork-Campus One

Description and Requirements

Trust and Safety Team Mission

Trust&Safety team mission is to mitigate the impact of bad actors on Airbnb through sophisticated behavioral analysis, external data, and intelligent user education.

As a Trust&Safety specialist your role will include the areas of Verification, Online Scamming,Phishing,  Fraud incidents, Trademark infringement, Content moderation and Crisis Management.

You will be working proactively to recognize online and offline risks by performing account investigations and mitigating losses by preventing bad actors activity on the site.

Core Function Responsibilities:


  • Educating users on how to maintain security and safety while using Airbnb responsibly
  • Reviewing queued results in multiple high volume queues that prevent potential risks
  • Working with Trust & Safety lead to develop and enhance internal policies and tools
  • Investigating complex situations and potential fraud
  • Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends
  • Maintaining high levels of confidentiality while performing investigations
  • Comprehensively documenting investigations
  • Performing proactive calls to mitigate online fraud


Skills:


  • Fluency in Italian (spoken and written)

  • Fluency in English language (spoken and written)

  • Background in customer support, technology, online media/services and/or fraud and/or investigation

  • Strong understanding of e-commerce environment and related user issues

  • Ability to analyze data for patterns

  • Strong interpersonal communication skills

  • Detail Oriented - you do your due diligence when completing an investigation

  • Confident problem solver

  • Excellent investigative, critical thinking and customer service skills

  • Ability to multitask, organize and work with rapidly changing priorities – you will be responsible for reviewing queued results in multiple high volume queues that help mitigate any risks we encounter

  • Ability to learn and adapt to new technologies

  • Solid judgment and a strong moral compass

  • Idea-driven, confident and articulate – ready to make a meaningful contribution to the team from day one

  • Resilience & Adaptability

  • Previous experience, preferably in e-commerce, conflict resolution, fraud or risk investigations, and/or crisis management is a plus



Required Language(s)
Italian
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