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Technical Support Specialist - Evening Shift

Basic Information

Ref number

Req_00032614

Primary Location

Dublin - Point Village

Description and Requirements

TELUS SHS - TECHNICAL SUPPORT SPECIALIST - ENGLISH -

Technical Support Specialist – Dublin – Late Shifts

Job Description

This is a fantastic opportunity for super talented people to join an exceptional team. As a member of this team you are going to provide AWESOME support and assistance to customers in our client’s community by phone and email. You will be an ambassador of their brand and the first point of contact for their customers.

As we will be supporting our Canadian market the hours of operation for this role are from 2pm – 2am, you would work 10.5 hour long shifts with 4 days on and 3 days off a week. There will also be an additional shift premium of 15% added for any hours worked between 10pm to 2am.This is a full time permanent role based in our Dublin state of the art office.

Responsibilities

  • Ensure all customers are provided with a high standard of support while setting the bar to WOW and delivering an excellent experience.
  • Provide exceptional support within company standards.
  • Be a first point of contact to handle customer queries.
  • Help to achieve team targets and objectives.
  • Maintain open channels of communication.
  • Follow support process and standards with spirit of thinking out of the box.
  • Monitor and control numerous concurrent tasks.
  • Share learning’s via consultation with internal team specialists.
  • Achieve the highest levels of customer support.
  • Perform within adherence parameters.
  • Support, resolve and close customer issues in timely manner.

Skills

Essential:

  • Must be available and flexible to work evening shifts 
  • Native level written and verbal communication skills in English.
  • A customer support oriented attitude, with a knack for helping others.
  • Team player with strong problem solving and conflict management skills.
  • Good reasoning and analytical skills.
  • Friendly proactive attitude and great communicator in challenging situations.
  • Good multi-tasking and typing skills (30 WPM+).
  • Good understanding of Microsoft Windows® and Microsoft Office® or equivalents.
  • Ability to think out of the box to amaze players and teammates.

Desirable:

  • Previous work experience in customer support or a similar role.
  • 1 to 2 years of previous experience in an office environment using business tools preferred


Additional Job Description

TELUS SHS - TECHNICAL SUPPORT SPECIALIST - ENGLISH -

Required Language(s)
English