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[TEMP] Customer Support Representative - Email Only

Basic Information

Ref number

Req_00034467

Primary Location

Folsom - Parkshore Drive

Description and Requirements

Position Overview

As a Customer Support Representative, you will be a critical contributor to Voxpro and clients overall narrative. In this role, you’ll be the front lines of interaction with a client's loyal customers. We are looking for personable and tech-savvy professionals to help support their rapidly growing customer base by responding to inquiries through email, phone, and social channels .This is a great opportunity to join a team that strives to always provide a Beautiful Customer Experience to those who are changing the world!

Responsibilities

  • Communicate with customers regarding account details and activities
  • Work independently and collaboratively to resolve customer concerns
  • Handle incoming & outgoing emails to loyal customers and internal departments
  • Screen and review pending applications for incoming customers
  • Adhoc duties as assigned

Qualifications

  • You have experience with data entry tasks and can type 45+ wpm
  • You have worked with customers before, preferably in the Banking/Finance industries - Internships Count!
  • You love details. You have impeccable grammar and can spot an error a mile away.
  • You solve problems easily. You’re the one your friends talk to before they ask tech support.
  • You thrive on empathy. You sense how someone feels without seeing their face.
  • You communicate well. You could explain smartphones to a time traveler from 1776.
  • You work well independently and alongside a team
  • You are available to work Full-Time, Monday - Sunday between 5:00 am to 9:00 pm PST (8/5/40)
  • You are able to pass a standard background check & Fingerprinting LiveScan (if applicable)

Required Competencies
  • Customer focused
  • Results Driven
  • Effective Time Management
  • Effective Communication - both written & verbal
  • Flexibility
  • Resilience and Tenacity
  • Social Media Awareness
  • Tech Savvy - Passion for All Things Tech
  • Is proactive with feedback from the market to their manager/client

Voxpro Values

Voxpro recognizes and embraces the importance of values in our ever-changing workplace. We consider ourselves ‘Unapologetically Different’. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • Brace Yourself: There is no such thing as a normal day
  • Embrace the Evolution: We learn, share, & grow
  • We’re relentless in the pursuit of operational beauty
  • Ignite your entrepreneurial spirit
  • You belong at Voxpro

At Voxpro, we are committed to diversity and equitable access to employment opportunities based on ability. Our success is our people!