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Internal Communications Business Partner

Basic Information

Ref number


Primary Location

Cork-Campus One

Description and Requirements

Voxpro - powered by TELUS International partners with disruptive innovators to lead them on the journey to beautiful customer operations. As our partners scale and evolve, we engineer the world’s best customer experiences, optimising their ability to compete, grow and conquer.
Reporting to the Internal Communications Manager, the role is responsible and accountable for internal communications company-wide. This person will not only communicate company information to Voxpro employees, but be responsible for marketing the same information. 

Key Responsibilities
  • Execute the Internal Communications strategy focusing on Airbnb primarily.
  • Be seen as a communications expert and offer guidance to the business in order to promote employee engagement, pride and trust through our communications.
  • Promote the Voxpro Objectives and Goals through visual and written communications.
  • Drive awareness of our bi-annual engagement survey through your language, design and messaging - the importance of it, the impact it has on our business and the improvements made because of it.
  • Embrace and create innovative ways to communicate internally about our parent company TELUS International to support our journey of integration.
  • Promote the role of Internal Communications to the wider business, demonstrating how it is ‘adding value’ to the business
  • Work closely with the specific teams in your remit, and ensure consistent delivery of the corporate narrative and business priorities.
  • Create content and comms plans for company-wide campaigns and events
  • Provide support to both the Internal Communications Manager and key stakeholders in crisis communication situations.
  • Build strong relationships throughout the organisation - including senior leaders. 
  • Be a diplomatic and experienced influencer who can work with and across numerous teams, clients and internal stakeholders comfortably. Be confident in your ability to spot potential improvements and helping others to do so.
  • Lead the organisation of the monthly townhalls for both Cork and Dublin.
  • Support other members of the Internal Communications team.
Essential Requirements:
  • Minimum qualifications/requirements:
  • BA/BS degree or equivalent practical experience.
  • Minimum four year’s experience in a specialist internal communications role.
  • Proven ability to establish internal communications strategy and manage and implement results orientated communications programmes to engage colleagues.
  • Extremely strong copywriting and editing skills.
  • Proven ability working in high pressure situations and strong multi-tasking skills.
  • Expert knowledge of internal communications tools and techniques, both strategic and tactical.
  • Strong knowledge of digital, analytics, tools and trends.
  • The ability to prioritise deadlines and be self-directing without compromising the quality of your output.
  • Proven ability to manage crisis communication situations.
Internal Candidates:
  • Minimum 4 years experience in Internal Communications
  • Minimum 9 months tenure in your current role
  • Manager Sign Off is essential
  • No absense or lateness issues
  • No corrective actions