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Customer Support Analyst - 12 Month Contract

Basic Information

Last day to apply

05-Jun-2020

Primary Location

Dublin - Point Village

Description and Requirements


This is a unique opportunity to join Voxpro powered by TELUS International and be part of the team that really makes a difference. Our client has played a major part in mainstream awareness and adoption of crypto currency, and our partnership gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with this brand.

You will join this team on a 12 month contract initially and as a Customer Support Agent in a fintech industry you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness.

You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career.

Competencies and Responsibilities:

  • Customer Service - Operational Beauty is one of Voxpro powered by Telus International   core values will resonate  with you, making you attentive, empathetic, caring, friendly  and helpful team member, who supports customer inquiries via email. You will be responsible for providing support to customers by investigating, troubleshooting and resolving cases across multiple channels.

  • Communication  - You will be able to communicate effectively and efficiently with all of our client users who are seeking your help or advice. You must be a confident communicator, who has the ability to think critically in order to solve user issues via email. Active listening and responsible for providing the best support to our customers. You will communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.

  • Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to ensure the safety of customers. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.

  • Resilience- you will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure; there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.Always be on the lookout for ways to improve the way we do things and advocate for users and pass ideas and best practices on to the rest of the team.

  • Attention to Detail -  You will be expected to have high attention to small details in your account. You will be data driven and have the ability to see and investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible.


Requirements

  • Fluent in  written and spoken English 

  • Available to work across a full week Mon – Sunday from 9.00 am -5.30 pm

  • Minimum of 1 year of relevant experience in customer support and/or technical support role

  • Previous experience working with CRM (ideally Salesforce)

  • Excellent problem-solving abilities

  • Empathetic and can communicate in a caring and friendly manner

  • Strong time management skills and motivation to exceed expectations

  • Ability to work with systems you may not have come across before

  • Enjoy working in a fast paced environment

  • Good with working with computers and troubleshooting skills 

  • Strong team spirit with a passion and drive to help users and to deliver the best customer experience