Description and Requirements

English - Content Moderator - Dublin


This is a unique opportunity to join Voxpro powered by TELUS International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.

You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about TELUS International .We can offer a promising career with lots of opportunities to progress within the company. We believe in supporting  talent and encouraging our employees to grow and succeed.

By joining our Content Moderation team, you will have a unique opportunity to become a part of the global team that focuses its attention on positively impacting  experiences that customers have when interacting with the platform. As part of your role you will be visually navigating and reviewing images, video, accounts and text-based content, ensuring that it is in conjunction with client policy.

Competencies and Responsibilities:

Attention to Detail - You will be expected to have high attention to small details in your moderation  process, making sure that online content and advertising content abides by our creative, legal and technical requirements. You will be data driven and have the ability to see and identify trends and escalate violations of client policies whenever necessary. Decisive, independant, decision maker.

Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will achieve your daily productivity while ensuring a high level of quality in each case that you review. This role will bring a high level of accountability and you will thrive under pressure.

Adaptability - You will be required to be flexible to meet changing business needs. You will easily adapt to changes in processes and workflows with an ability to navigate grey and evolving policy areas. You may be required from time to time to support different workflows/products/markets

Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time.You will be comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material. We believe there is no failure; there are only opportunities to embrace and learn from new experiences as we move forward

You are a perfect match to what we are looking for if you are a true team player and you find yourself constantly striving for more and doing your best everyday to achieve excellent results.

Requirements:

  • BA/BS degree or relevant work experience.

  • Fluent in the English language.

  • 1+ years relevant work experience in content moderation, customer support, technical support, or similar role is preferable.

  • Expert level in using CMS.

  • Strong written and verbal communication skills, attention to detail and ability to manage multiple tasks simultaneously.



We offer:

 ⧫ Stable job - permanent employment contracts, ⧫ Great rewards for referring your friends: consistent bonuses and prizes ⧫ International career - regular training and international career opportunities ⧫ Multilingual exposure - improve your spoken and written language skills ⧫ Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! ⧫ Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long ⧫ Private medical insurance coverage (tenure based) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package ⧫ Bike to work tax relief ⧫ Pension scheme ⧫ Maternity and Paternity leave ⧫ Free GP appointments ⧫ Subsidised Canteen


Additional Job Description

English - Content Moderator - Dublin