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Business Support Representative - Voxpro Dublin - Night Shift

Basic Information

Ref number


Primary Location

Dublin - Point Village

Description and Requirements

As a Business Support Specialist (Night shift), you will manage customer interactions to increase customer satisfaction and improve service quality.  You will be primarily responsible for providing post-sales chat and email support for the client’s advertisers.

 The hours of operation for this role are between 7pm – 7am, you would work 10.5 hour long shifts with 4 days on and 3 days off a week. 

 Key responsibilities:

     Sense of achievement providing excellent customer service in an inbound customer contact environment

     Fulfilling work satisfying customer expectations in a way that also complies with best practices

     Demonstrating empathy by listening attentively to customer concerns.

     Maintaining high customer satisfaction ratings and adhering to service level agreements

     Professional development attending comprehensive paid training from 2 to 4 weeks upon hire

     Extensive post training coaching and support for up to 3 months


Basic Qualifications

     Minimum 1 year of customer service experience

     Excellent verbal and written communication proficiency with high attention to detail

     Exceptional grammar and typing accuracy skills

     Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries

     Great judgement and ability to problem-solve both with peers and independently


Preferred Qualifications

     Bachelor’s Degree

     Familiarity with online advertising products and digital media

     Experience in providing technical support and basic technical troubleshooting to users or businesses 

     Experience providing Business to Business (B2B) Support services with emphasis on online advertising sector or social media

Required Language(s)