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Business Engagement Team - Quality Assurance Specialist

Basic Information

Primary Location

Dublin - Point Village

Description and Requirements

This is a unique opportunity to join Voxpro powered by TELUS International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.

 You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. At Voxpro powered by TELUS International we can offer a promising career with lots of opportunities to progress within the company. We believe in supporting  talent  and encouraging our employees to grow and succeed .

Our Business Engagement Team serves to build trust and accuracy in sales and bookings data in order to drive higher quality output with transparency and accountability. As part of this team, you will play a crucial role in the Global Sales Operations’ month-end motions by auditing our client’s Deal Desk team  to ensure quality output in business-critical functions performed by this team. You will ensure competency, consistency and quality across the organization and help identify knowledge gaps within Deal Desk, drive operational efficiencies and promote confidence in bookings data among internal customers. 

Competencies and Responsibilities:

  • Problem Solving - You are a natural problem-solver: comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy. You should have a holistic understanding of the business context of the audit process and the individual impact of individual audits.

  • Communication  - You will be able to communicate effectively and efficiently with relevant internal stakeholders who are seeking your help or advice. You should have an ability to distill complex thoughts and strategies into simple, actionable recommendations. You will have a high-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business.

  • Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will be proactive and passionate about results: independently capable of seeking information, solving conceptual problems, corralling resources and delivering results in challenging situations. 

  • Attention to Detail - You will be expected to have high attention to small details in your account. You will  ensure Sales Reps follow guidelines and sales policies while moving opportunities through the sales lifecycle. 

  • Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. This role will bring a high level of accountability and you will thrive under pressure.You will have a high level of initiative and ownership, being able to act with limited oversight on a day-to-day basis, balancing multiple priorities.

You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve excellent results

Min Requirements

  • Fluency in English 

  • Available to work across a full week Mon – Friday from 12.30pm -9pm. The schedules would be 8.5 hour days, 5 days a week.

  • 1+ years’ work experience with Order Management or Operations is a must

  • Experience with complex deal structurings

  • Experience working with Excel

  • Ability to understand contract

  • Comfortable with data

  • Experience with Salesforce is preferable

We offer:

 ⧫ Stable job - permanent employment contracts, ⧫ Great rewards for referring your friends: consistent bonuses and prizes ⧫ International career - regular training and international career opportunities ⧫ Multilingual exposure - improve your spoken and written language skills ⧫ Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! ⧫ Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long ⧫ Private medical insurance coverage (tenure based) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package ⧫ Bike to work tax relief ⧫ Pension scheme ⧫ Maternity and Paternity leave ⧫ Onsite Doctor ⧫ Free breakfast - cereals, fruits, juices ⧫ Free onsite therapies (Massage, Reiki) ⧫ Subsidized city Centre staff car parking ⧫ Bus/Luas/Dart tax saver scheme