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Arabic Business Support Specialist

Basic Information

Primary Location

Dublin - Point Village

Description and Requirements

This is a unique opportunity to join Voxpro powered by TELUS International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.

You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. 

We can offer a promising career with lots of opportunities to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed.

This position gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting experiences that customers have when interacting with the social media platform. As a member of our Business Support team, you will be providing post-sales chat and email support for the client’s advertisers, ensuring the maximum experience of the customers. You will troubleshoot and provide information and solutions to customers with the highest standards of professional customer care.

Competencies and Responsibilities:

  • Customer Support - Operational Beauty is one of Voxpro powered by TELUS International  core values will resonate with you, making you attentive, empathetic, caring, friendly and helpful team member, who supports external clients via different channels of communication (i.e. email and chat) as well as being an asset to the colleagues. Always aiming to be agile and deliver outstanding support to our client’s advertisers and going above and beyond in your day to day duties.
  • Communication - You will be able to communicate effectively and efficiently with our client’s advertisers who are seeking your help or advice. Your communications skills are critical for strengthening the existing relationship between our client’s brand and their customers. You will work towards satisfying customer expectations in a way that also complies with best practices. You will go the extra mile to find creative solutions to accommodate customer requests and queries.
  • Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will be maintaining high customer satisfaction ratings and adhering to service level agreements when dealing with the customer’s queries.
  • Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.


Requirements:

  • Fluency in English and Arabic

  • 1+ year of previous customer support experience
  • A customer support oriented attitude, with a knack for helping others
  • Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Exceptional grammar and typing accuracy skills (high attention to details)
  • Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
  • Great judgement and ability to problem-solve both with peers and independently
  • Friendly proactive attitude and great communicator in challenging situations
  • Good multi-tasking and typing skills (30 WPM+)·


Preferred Qualifications

  • Bachelor’s Degree

  • Familiarity with online advertising products and digital media

  • Experience in providing technical support and basic technical troubleshooting to users or businesses
  • Experience providing Business to Business (B2B) Support services with emphasis on online advertising sector or social media
  • Experience reading and modifying JavaScript, HTML, CSS, and/or XML - good to have