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Airbnb - Customer Support Specialist - French

Basic Information

Primary Location

Cork-Campus One

Description and Requirements

This is a unique opportunity to join Voxpro  and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.

 You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about Voxpro.At Voxpro we can offer a promising career with lots of opportunities to progress within the company. We believe in supporting  talent  and encouraging our employees to grow and succeed .

Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting on the experiences that customers have when interacting with Airbnb. To support brand mission you will go the extra mile to support all who interact with Airbnb , as the main objective is giving its all in everything brand touches for the maximum experience of its customers.

Skills and Experience Required:

·         Customer Service - Operational Beauty is one of Voxpro’s core values will resonate  with you, making you attentive, empathetic, caring, friendly  and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the  internal colleagues. Always aiming to deliver outstanding support to Airbnb community and going above and beyond in your day to day duties. 

·         Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries.As part of your role in the Airbnb project; you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.

·         Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure; there are only opportunities to embrace and learn from new experiences as we move forward.  This role will bring a high level of accountability and you will thrive under pressure.

·         Communication  - You will be able to communicate effectively and efficiently with all Airbnb users who are seeking your help or advice. Your communications skills are critical for strengthening the existing relationship between Airbnb brand and existing hosts as well as leaving all the guests satisfied with the services that Airbnb has to offer and leaving the users longing for more to come.

You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best everyday to achieve…..

Min Requirements:

·    Fluency in English and French

·    Previous customer support experience is an advantage

·    Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones

Required Language(s)