Basic Information

Ref number

Req_00035110

Last day to apply

26-Sep-2020

Primary Location

TELUS Tower

Description and Requirements

If you are passionate about gaming, join our growing Player Support team in the biggest BPO provider in Bulgaria - get the job you will enjoy!

 
We challenge you to be part of the cool and fun team of WARgamers!
 
A typical day:

  • Ensure player satisfaction by responding to the player’s complaints and disputes
  • Perform investigation and documentation of game exploits, bugs and similar other issues of the online gaming world
  • Ensure all players follow gaming rules and regulations
  • Manage gaming operations and report game status to management on a daily basis
  • Monitor disturbances and imbalances during games and provide corrective solutions

Sounds good, right?

If you have:

  • Fluency in Czech and a good command of English
  • Gaming experience - you have played games and you can relate to a player’s concept, community and mindset
  • Player empathy and understanding a player’s perspective when tackling their issues
  • Understanding of Player Support
  • Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

  • Attractive salary
  • A supportive environment that values collaboration with great energy
  • Career development opportunities
  • International modern working environment (Relax zones, PlayStation and billiard corners)
  • Special benefits for our team members (e.g. gym, yoga classes, massages and corporate psychologist in the office and many others)
  • Employee referral bonuses
  • Supportive work-life balance policies
  • Assistance and learning
  • Employee Relations team to help new hires integrate in the local lifestyle and culture

It sounds like the perfect job for you? APPLY NOW!


About us:
TELUS International Europe is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages.


Required Language(s)
Czech

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