Sr. Project Manager

Basic Information

Ref number


Primary Location

Home Office

Additional Locations

Merliot, Pradera West, Torre Pradera

Description and Requirements

*Location-Global-Remote Offsite work from home, travel as needed 

The Senior Project Manager position primary responsibility is to manage complex projects or programs from beginning to end involving multiple teams and geographies in the BPO and ITO industry. End to end delivery responsibility including people, processes, technology and quality; proactive transformation agent, constantly improving our implementation methodology and coaching less experienced project managers.  Typical projects will include technology enablement of global tools and multi-geo complex new customer launches (scope includes hiring, technology, facilities, operational setup, workforce management and training 

  • Developing project scope from concept, creating and maintaining detailed project plans including schedule and resource requirements.
  • Coordinates and assigns project activities, monitoring progress, validating and compiling results and provides input into recommendations regarding projects overall readiness, either through direct effort or other project management resources
  • Removes obstacles and resolves conflicting issues mitigating risk, cross project impacts, ensuring overall business readiness
  • Liaise with senior management, and project sponsor, giving them timely and proper appreciation of the status of the project.
  • Develop Project Management best practices and process improvements.
  • Takes projects from original concept through to final implementation, championing the development of strong project plans while leading cross-functional multi-disciplined resources through the execution of the plans to deliver projects that meet or exceed customer expectations (on time, on budget and quality of scope)
  • Interfaces with project stakeholders and executive sponsors, applying exceptional leadership skills to remove obstacles and resolve conflicts

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