Real Time Analyst (Workforce Management team)

Basic Information

Ref number


Last day to apply


Primary Location

AFI Building 4-5

Description and Requirements

The Real time Analyst role is part of the Workforce Management team. 

Main responsibilities

-help maximizing the program efficiency, performance measurement, data analysis, reporting, and global operational efficiency 
-ensure that service standards and performance indicators are met

What we expect: 

- Medium abilities in the verbal and written interaction in the English language 
- Availability for a schedule in shifts, covering Monday to Sunday 10 am - 1:30 am (transportation vouchers for late shift)
- Very good communication skills 
- Nice to have: minimum 6 month within the field of Workforce Management or Reporting (no mandatory previous experience)

Technical skills requested: 

-Very good computer skills (Microsoft Office – Word, Excel, PowerPoint)

We offer:

- Stable job - permanent labor contracts
- International career - regular training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Monthly meal tickets
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

It’s different here! 

Additional Job Description

The Real time analyst role is part of the Workforce Management team.

Required Language(s)

Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!