Basic Information

Ref number


Primary Location


Description and Requirements

Functional responsibilities

  • Creates lesson plans, prepares materials and resources for training delivery.
  • Enforces adherence, attendance of participants, company rules ans policies during training hours.
  • Partners with QA to determine areas of opportunity in CSR performance
  • Supports all areas of account operations in order to provide knowledgeable, competent and motivated team members
  • Maintains training materials to ensure documentation is current and relevant given market changes and evolution.

Additional Job Description

TELUS SBS growth - current agent headcount is 92 with 1 LS resource. There is a new hire class with 15-16 HC starting December 2019.

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