IT Operations Analyst | Information Technology

Basic Information

Ref number

Req_00015791

Primary Location

Merliot

Description and Requirements



IT Operations Analyst is responsible for providing technical support to both operations and staff in all the different applications used in the company, always looking for continuous improvement in the processes established, also is responsible for ensuring the availability of computing resources to organization.

Main Responsibilities:

Provide technical support to the various technological platforms of the company (hardware,software,telephony) and implementing security policies, ensuring connectivity systems, coordinate and monitor the implementation of best practices and support projects, support the area technology in the development and operation of accounts, among others.


Skills:

  • Orientation to results.

  • Creativity and Innovation.

  • Teamwork.

  • Analysis and Decision Making

Knowledge:

  • Excel - Intermediate :
    • functions ( sum, average, maximum, minimum, etc. )
    • Preparation and presentation graphics .
    • Dynamic tables.
    • Search the data value by: VLOOKUP
    • Format Cells.

  • English - 70 % :
    • Oral and written comprehension .
    • Appropriate use of language.

  • Customer Service - Advanced.

  • Windows Server - Basic.

  • Active Directory - Intermediate.

  • Computer Maintenance - Advanced.

  • Installation, configuration and maintenance of operating systems, telephone equipment, etc.

  • Knowledge of Linux - Basic.

  • Knowledge and experience in diagnosing and resolving network problems.

Studies & Experience:

  • A third-year level Systems Engineering, Computer Science or related careers.

  • Preferably with 6 months experience in similar positions.

  • Technology certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) - Desirable




Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!