IT Operations Analyst | Information Technology

Basic Information

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Primary Location


Description and Requirements

IT Operations Analyst is responsible for providing technical support to both operations and staff in all the different applications used in the company, always looking for continuous improvement in the processes established, also is responsible for ensuring the availability of computing resources to organization.

Main Responsibilities:

Provide technical support to the various technological platforms of the company (hardware,software,telephony) and implementing security policies, ensuring connectivity systems, coordinate and monitor the implementation of best practices and support projects, support the area technology in the development and operation of accounts, among others.


  • Orientation to results.

  • Creativity and Innovation.

  • Teamwork.

  • Analysis and Decision Making


  • Excel - Intermediate :
    • functions ( sum, average, maximum, minimum, etc. )
    • Preparation and presentation graphics .
    • Dynamic tables.
    • Search the data value by: VLOOKUP
    • Format Cells.

  • English - 70 % :
    • Oral and written comprehension .
    • Appropriate use of language.

  • Customer Service - Advanced.

  • Windows Server - Basic.

  • Active Directory - Intermediate.

  • Computer Maintenance - Advanced.

  • Installation, configuration and maintenance of operating systems, telephone equipment, etc.

  • Knowledge of Linux - Basic.

  • Knowledge and experience in diagnosing and resolving network problems.

Studies & Experience:

  • A third-year level Systems Engineering, Computer Science or related careers.

  • Preferably with 6 months experience in similar positions.

  • Technology certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) - Desirable

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