IT Incident Manager

Basic Information

Ref number


Primary Location

Market! Market!

Description and Requirements

Position Summary:

The IT Operations Manager is responsible for the direct daily management of IT operational teams, including infrastructure, network, and security operations. In the event of an incident that impacts business continuity, the IT Operations Manager will act as the main liaison between the Operation Process Owners, IT Support Operations and Telus service providers to ensure all business system activities are restored to normal operation within the least amount of time possible. This individual will be accountable for formulating policies, analyzing workflow, establishing priorities, developing standards and setting deadlines.

  • Coordination and management of Major Incident Management process activities
  • Escalation of risks and issues to the Major Incident Management Process Owner

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