Customer Support Specialist with Finnish and English

Basic Information

Ref number

Req_00020874

Primary Location

TELUS Tower

Description and Requirements

#FEEL GOOD WITH US!

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Your responsibilities:
  • To listen and respond to customers queries via phone and/or email
  • To provide accurate, valid and complete information to the clients’ requests
  • To identify and assess customers’ needs to achieve satisfaction
Our requirements:
  • To be fluent in Finnish
  • To have a good level of English
  • To enjoy communication with people and resolve cases
  • To have a friendly personality
We offer:
  • A stable job and career development opportunities
  • Attractive salary
  • Special Discounts & Offers (Food vouchers, Multisport cards, etc.)
  • Additional health insurance
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard corners)
  • Continuous support and learning
  • Employee referral bonuses
If this opportunity sounds appealing to you, please send us your CV!

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!

Required Language(s)
Finnish

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