Basic Information

Primary Location

Dublin - Point Village

Description and Requirements

About TELUS International

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and supporting 50+ languages in twenty (20) Countries across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%. Learn more at:

Position Overview:

This is a unique opportunity to join TELUS International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.

 You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about TELUS International. At TELUS International we can offer a promising career with lots of opportunities to progress within the company. We believe in supporting  talent  and encouraging our employees to grow and succeed .

The connection between our employees and our customers enables our teams to flourish and provide exceptional customer service, setting the standard to ‘Wow’. We now have exciting opportunities for Customer Support Analyst for one of our Global clients

Competencies and Responsibilities:

  • Customer Service - Operational Beauty is one of TELUS International core values will resonate  with you, making you attentive, empathetic, caring, friendly  and helpful team member, who supports customer inquiries via email. You will be responsible for providing support to customers by investigating, troubleshooting and resolving cases across multiple channels.

  • Communication  - You will be able to communicate effectively and efficiently with all users who are seeking your help or advice. You must be a confident communicator, who has the ability to think critically in order to solve user issues via email. Active listening and responsible for providing the best support to our customers. You will communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.

  • Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to ensure the safety of customers. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.

  • Resilience- you will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure; there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.Always be on the lookout for ways to improve the way we do things and advocate for users and pass ideas and best practices on to the rest of the team.

  • Attention to Detail -  You will be expected to have high attention to small details in your account. You will be data driven and have the ability to see and investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible.

Min Requirements

  • Fluent in  written and spoken English 

  • Available to work across a full week Mon – Sunday from 9.00 am -5.30 pm . The schedules would be 8.5 hour days, 5 days a week with one Saturday per month.

  • Minimum of 1 year of relevant experience in customer support and or technical support role

  • Previous experience working with CRM (ideally Salesforce)

  • Excellent problem-solving abilities

  • Empathetic and can communicate in a caring and friendly manner

  • Strong time management skills and motivation to exceed expectations

  • Ability to work with systems you may not have come across before

  • Enjoy working in a fast paced environment

  • Good with working with computers and troubleshooting skills 

  • Strong team spirit with a passion and drive to help users and to deliver the best customer experience

We offer:

 ⧫ Stable job - permanent employment contracts,  ⧫ Multiple bonuses: performance based, language allowance ⧫ Great rewards for referring your friends: consistent bonuses and prizes ⧫ International career - regular training and international career opportunities ⧫ Multilingual exposure - improve your spoken and written language skills ⧫ Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! ⧫ Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long ⧫ Private medical insurance coverage (tenure based) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package ⧫ Bike to work tax relief ⧫ Pension scheme ⧫ Maternity and Paternity leave ⧫ Onsite Doctor ⧫ Free breakfast - cereals, fruits, juices ⧫ Free onsite therapies (Massage, Reiki) ⧫ Subsidized city Centre staff car parking ⧫ Bus/Luas/Dart tax saver scheme

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

  • We embrace change and initiate opportunity 

  • We have a passion for growth 

  • We believe in spirited teamwork 

  • We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability