Customer Service Representative with English (night shift)

Basic Information

Ref number

Req_00018005

Last day to apply

27-Jan-2019

Primary Location

AFI Building 3

Description and Requirements

The ideal candidate should have:

- excellent command of English language (speaking, writing, understanding)
- availability for a full time schedule, covering day shifts or night shifts: Monday – Saturday: 00:00 – 8:00 / 2:00 – 10:00
- individuality, tact, and ability to work directly with international clients
- very good communication skills and the ability to remain calm in all situations
- good computer literacy
- adaptability, initiative, proactively
- ready for learning new things and bringing add value to the team

Job description:

- taking/making calls in English language and writing emails
- identifying customer needs, assisting with their inquiries, and providing the highest quality of service in meeting their needs.
- resolves customer questions, complaints and requests via telephone, e-mail, back-office or chat
- developing and maintaining a full knowledge of client products and services
- handle and resolve customer complaints
- perform customer verifications
- manage customers' accounts
- offers customer support using different software applications
- record details of actions taken

We offer:

Stable job – we offer permanent labor contracts
Tenure salary increases
Monthly meal tickets
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional package
Meal tickets shall be granted monthly


Required Language(s)
English

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