Basic Information

Ref number


Primary Location

Las Vegas

Description and Requirements

Join a company that appreciates your energy, drive, and enthusiasm just as much as your skills. We obsess over providing world-class experiences to our customers and we’re looking for individuals who are committed to the same goal. We pride ourselves on maintaining a culture based around teamwork, quality, innovation, and constant growth and development.

Position Overview:

The Customer Service Representative (CSR) position will provide superior customer support for a variety of products/services in a fun, fast-paced contact center environment. The CSR’s main responsibility will be to research and resolve customer questions using a variety of software tools, while also creating an exciting, personalized customer experience. We are seeking bright, articulate, detail-oriented applicants who have a desire to help resolve customer issues and understand the importance of providing an exceptional experience to customers.

Specific Responsibilities May Include:
  • Reply to inbound customer inquiries in a call center environment
  • Assist users with general inquiries, product support, service information, order processing, and technical issues
  • Confidently make product and service recommendations tailored to customers’ needs/wants
  • Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
  • Consistently perform well within a fast-paced and constantly changing environment
  • Contribute to a diverse team
  • Follow the directions of management and provide feedback
  • Maintain openness to work flexible hours as required (may include evenings, weekends and/or holidays)
  • Have ability and willingness to tend to any other tasks as assigned

Required Experience, Skills & Competencies:
  • 4+ years of interactive customer service experience (or 2+ years of call center experience) providing customer issue resolution
  • Minimum typing speed of 35 WPM with excellent spelling and grammar
  • Solutions driven with strong critical thinking skills having the ability to anticipate customers’ needs and provide options and solutions
  • Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
  • Innate desire to learn more about the product/service in order to better assist customers
  • Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills
  • Technical proficiency in web-based software and ability to quickly learn our support platform and product functionality
  • Strong work ethic and team player mentality
  • Successful completion of nationwide criminal background check and drug screen

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
  • We embrace change and initiate opportunity 
  • We have a passion for growth 
  • We believe in spirited teamwork 
  • We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

Provides superior customer support for a variety of products/services in a fun, fast-paced contact center environment.

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