Customer Service Representative (Austin, TX)

Basic Information

Ref number

Req_00015837

Primary Location

Austin

Description and Requirements


Join a company that appreciates your energy, drive, and enthusiasm just as much as your skills. We obsess over providing world-class experiences to our customers and we’re looking for individuals who are committed to the same goal. We pride ourselves on maintaining a culture based around teamwork, quality, innovation, and constant growth and development.


Position Overview:

The Customer Service Representative (CSR) position will provide superior customer support and technical support to customers in a fun, fast-paced contact center environment. The CSR’s main responsibility will be to research and resolve customer questions using a variety of software tools, while also creating an exciting, personalized customer experience. We are seeking bright, articulate, detail-oriented applicants who have a desire to help resolve customer issues and understand the importance of providing an exceptional experience to customers.


Specific Responsibilities May Include:
  • Reply to inbound customer inquiries in a call center environment
  • Assist users with general inquiries, product support, service information, order processing, and technical issues
  • Confidently make product and service recommendations tailored to customers’ needs/wants
  • Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
  • Consistently perform well within a fast-paced and constantly changing environment
  • Contribute to a diverse team
  • Follow the directions of management and provide feedback
  • Maintain openness to work flexible hours as required (may include evenings, weekends and/or holidays)
  • Have ability and willingness to tend to any other tasks as assigned

Required Experience, Skills & Competencies:
  • Minimum two years of call-based customer service experience OR four years of interactive customer service experience
  • Solutions driven with strong critical thinking skills having the ability to anticipate customers’ needs and provide options and solutions
  • Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
  • Innate desire to learn more about the product/service in order to better assist customers
  • Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills
  • Technical proficiency in web-based software and ability to quickly learn our support platform and product functionality
  • Strong work ethic and team player mentality
  • Successful completion of nationwide criminal background check and drug screen

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
  • We embrace change and initiate opportunity 
  • We have a passion for growth 
  • We believe in spirited teamwork 
  • We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. 


Additional Job Description

Provides superior customer support and technical support to customers in a fun, fast-paced contact center environment.

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