Basic Information

Ref number

Req_00017188

Primary Location

Market! Market!

Description and Requirements

Additional Job Description

Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading-edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

We are looking for Network Specialist - Cloud System Administrator Support specialists who will provide excellent technical customer service support for Cloud Platform products and solutions including Compute Engine and related services. Working in a blended call center environment, you will provide real-time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve the product and make our customers successful.

Responsibilities:
• Provide technical support to customers using Cloud Platform products, solutions, and APIs
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Work closely with internal support teams to improve cloud products at a senior level, suggesting and making changes to the product code
• Provide assistance and guidance to users through public forums
Qualifications

Required Knowledge:
• Strong knowledge of Linux/UNIX and Windows Server
• Familiarity with shell scripting, multi-tasking, and multi-processing
• Strong understanding of administration (user accounts, permission models, access control)
• Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.)
• Experience troubleshooting Linux performance (CPU, memory, I/O) and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
• Familiarity with the application of cryptographic tools and concepts (public/private key auth, ssh, etc.)
• Familiarity with SQL (any dialect)
• Familiarity with cloud computing
• Ability to research using internal knowledge bases and public-facing documentation (Developers, StackOverflow, etc.)
• A strong sense of business ownership and customer focus
• Must have advanced Oral and Written English language and communication skills
Preferred Qualifications:
• Experience with virtual machines (Compute Engine, VMware, Amazon EC2, etc.)
• Familiarity with BigQuery, Cloud Storage and CloudSQL
• Coding ability in one or more languages (Java, Python, C++, etc.)
• Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc)
• Experience in deploying and managing distributed systems and clusters
• Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
• Familiarity with modern API technologies

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