Basic Information

Primary Location

Home Office - Canada

Description and Requirements

About TELUS International

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 20 countries in North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.  Learn more at:  

Position Overview

This role will be responsible for supporting all aspects of the solution development process including, consulting, positioning, requirements gathering, solution development, and solution presentations for TELUS Internationals portfolio of Cloud Solutions and Cloud Services.

Primary Responsibilities

Reporting to the Director of Solutions Consulting, you will have the following key responsibilities:

  • Serve as a Pre-Sales Domain Expert for key services aligned with the TELUS International Digital Solutions (TIDS) cloud services and solutions portfolio
  • Work extensively with sales teams to plan account strategies
  • Consulting with customers to establish a cloud strategy and roadmap.
  • Communicating and positioning the business benefits of the TELUS International Digital Solutions cloud solutions and services.
  • Assessing customer’s current capabilities using a variety of techniques including, but not limited to, interviews, surveys, data capture and analysis,
  • Formulate recommendations with attention to a client’s strategy, capabilities, and limitations
  • Moving the customer through the complete buying cycle
  • Work with internal and partner Subject Matter Experts to develop Statements of Work, Cost Models, Pricing Structures, and Proposals
  • Support an effective transition of services from pre-sales to completed implementations
  • Serve as a primary contributor and conduit into the TELUS International Digital Solutions (TIDS)  Cloud Center of Excellence by communicating and documenting market requirements and feedback
  • Drive significant sales growth by successfully engaging with both new and existing customers

Skills & Abilities

  • Ability to relate and communicate with executives, directors, managers, and technical Subject Matter Experts
  • Proven ability to gain the trust of customers and success in positioning cloud services and solutions
  • Deep knowledge and subject matter expertise in cloud platforms, cloud ecosystems, and cloud solutions including potential partners and competitors
  • Experience working with various stakeholders to develop an application migration strategy and plan
  • Knowledge and practical experience leveraging frameworks and models to document the customer’s strategy, current state, roadmap, and prove value creation for the customer
  • Working collaboratively in a matrix organization
  • Outstanding communication and interpersonal skills


      BS in Computer Science or related field preferred

      10+ years of experience in IT Infrastructure and Cloud Services and Solutions

      Demonstrated experience in identifying and understanding customer business and technical requirements and matching the appropriate services and technologies to meet their needs.


Remote position located in North America

TELUS Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:


      We embrace change and initiate opportunity

      We have a passion for growth

      We believe in spirited teamwork

      We have the courage to innovate

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

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