Basic Information

Ref number

Req_00017190

Primary Location

Market! Market!

Description and Requirements

Responsibilities:
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions
  • Ability to reproduce customer issues in order to efficiently provide a holistic fix
  • Work closely with internal support teams to improve Cloud Platform products at a senior level
  • Provide assistance and guidance to users through public forums 
Required Knowledge:
  • Ability to read and understand code, able to write code to reproduce customer problems
  • Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
  • Familiar with web protocols (HTTP, TLS/SSL, etc.)
  • Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting languages (Python/PHP/R)
  • Background in SQL
  • Experience with Big Data architectures and technologies (more than 1TB of data) and BI solutions
  • Ability to read and understand public facing docs (developer's website or stackoverflow)
  • Ability to read and understand logs and stack traces
  • Familiarity with modern API technologies (OAuth, HTTP RPCs)
  • Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam,  Big Query, etc.)
  • Experience with distributed data stores (HBase, Cassandra, Riak,  Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ,  Pub/Sub, Amazon Kinesis, etc.)
  • Familiarity with parallel/distributed computing (NoSQL, MapReduce, Hadoop, Spark, etc.)
  • Experience in deploying and managing distributed systems and clusters
  • A strong sense of business ownership and customer focus
  • Must have advanced Oral and Written English language and communication skills

Preferred Qualifications:

  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
  • Experience with the popular technologies in the machine learning/big data ecosystem
  • Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
  • Experience with PaaS, and IaaS technologies
  • Java or Objective C is a plus

Additional Job Description

Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.
We are looking for Big Data - Cloud Support specialists who will provide excellent technical customer service support for Cloud Platform products and solutions including Big Data and related services. Working in a blended call center environment, you will provide real time technical assistance over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve the product and make our customers successful.

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