Basic Information

Ref number

Req_00030426

Primary Location

Ortigas Center

Description and Requirements

  • Prepares and analyses short term and long term reports for quality measurements
  • Identifying Change trends and potential related Problems
  • Communicates trends for negative Change trend resolution and proper Change record documentation and use
  • Initiates post-implementation reviews on Changes with unsuccessful implementations
  • Driving improvement in Change Management KPIs, e.g. speed of approval and closure
  • Lead Change Management reviews involving multiple disciplines and complex integration points

Required Skills: 
  • ITIL Certified; proven success in Change Management particularly in an IT service provision environment. 
  • Knowledge of, and experience with, Remedy and MS Office. 
  • Knowledge and experience covering all technology platforms, mainframe, midrange, distributed and networks; familiarity with a wide variety of vendor hardware, peripherals to desktop devices
  • Knowledge with Operating Systems and a variety of network architectures and Telecomm facilities. Statistical and trending analysis methods. 
  • Candidate must possess at least a Bachelor's/College Degree, any field. 
  • Must be open to work on a night shift schedule
  • Must be willing to work in Ortigas 

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