*Please note that the position is based in Sofia, Bulgaria and we provide support with relocation.

The CX Support Specialist will be a part of a great team and all together will:
* Deliver outstanding client service
* Achieve great customer experience and satisfaction
* Identify and understand user needs
* Assist with general inquiries via phone, e-mail, and chat

The candidate does not need to have experience in a similar role but should be fluent in Spanish, German, French, Italian, Arabic, Hebrew, or Nordics, have a good command of English (B1-B2), and have excellent communication skills.

We offer:
* We can issue a Work Permit for non-EU citizens.
Our Work Permit Specialists will guide all selected candidates through the process (it might take 6-7 months, and they will have to visit the Bulgarian embassy in their country, or the nearest embassy authorized to handle Bulgarian work permits, at least twice to submit and receive the documents.)
* Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
* Fully paid training
* Stable job and career development opportunities
* Attractive salary
* Additional health insurance
* 50+ benefits and services to choose from
* Positive international working environment
* Support and learning
* Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building initiatives!

Our location: Bulgaria's affordable lifestyle offers a sea of opportunities!
Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater, outdoor festivals, as well as galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain, where enthusiasts often can be found hiking or skiing, and is only 300km away from the Mediterranean Sea.

The TELUS Tower office offers numerous benefits for its employees, such as a top location, a personal gym, relaxation, and gaming areas.

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.